June 12, 2023 Pansar Heavy Equipment – Since its successful launch in February 2023, Pansar Heavy Equipment (PHE) has been actively conducting the ongoing Pansar JCB “Close to You” Tour throughout Sabah, Sarawak, Labuan Federal Territory, and Brunei. This customer-centric initiative, designed to enhance after-sales service, offers free machine health checks for JCB machine owners, particularly those whose machines have surpassed the warranty period.
Led by Mr. Jayle Francis, Sales & Operation Assistant Manager at the Sabah branch of PHE, and with the valuable participation of Mr. Andy Oon, JCB Regional Service Manager from Singapore, the “Close to You” Tour continues to make a significant impact. The tour aims to reach out to a wide range of customers, creating awareness about the importance of machine preventive maintenance.
The tour’s primary objective is to ensure that JCB machine owners receive comprehensive support and guidance to maintain the performance and longevity of their equipment. By offering free machine health checks, Pansar JCB demonstrates its commitment to customer satisfaction and proactive customer care.
The expertise brought by Mr. Andy Oon, the JCB Regional Service Manager, further enhances the tour’s effectiveness. Together with the Pansar JCB team, Mr. Oon collaborates to provide thorough machine health assessments, addressing any concerns and offering preventive maintenance recommendations. This collaborative effort highlights the dedication of both Pansar JCB and JCB to going above and beyond in supporting their customers.
The “Close to You” Tour acts as an ideal platform for Pansar JCB to engage directly with their customers and strengthen relationships. By proactively offering machine health checks, the company raises awareness among JCB machine owners about the significance of preventive maintenance. This proactive approach assists customers in maintaining their machines’ performance and reducing potential downtime and operational disruptions.
Pansar JCB remains committed to providing exceptional after-sales service and support to its customers. The ongoing “Close to You” Tour exemplifies this dedication, as the company continues to invest resources to ensure customer satisfaction and surpass expectations.
Pansar JCB’s “Close to You” Tour sets a positive precedent for customer engagement in the heavy equipment industry. As the tour progresses throughout East Malaysia and Brunei, Pansar JCB further solidifies its position as a trusted partner and provider of exceptional after-sales service.